Privacy policy

Last Updated: March 5, 2026


Data Controller: ThinLineSanctuary Kft. (Sopron, Hungary)

ThinLineSanctuary Kft. operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ThinLineSanctuary is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

We collect information that identifies or can reasonably be linked to you. This includes:

  • Contact Details: Name, billing address, and email address.

  • Financial Information: Credit card, debit card, payment confirmation, and transaction details. These are processed via secure third-party gateways (Shopify Payments/Stripe/PayPal); we do not store raw credit card numbers on our local servers.

  • Account Information: Username, password, security questions, preferences, and unique identifiers (such as your Discord UID if linked for support or asset access).

  • Transaction Information: Items viewed, items in cart/wishlist, purchase history, and canceled transactions.

  • Communications: Information included in support inquiries sent via email or our Discord Ticket System.

  • Device & Usage Information: IP address, browser type, network connection, and interaction data (including how and when you navigate the Services).

2. Personal Information Sources

We collect personal information from the following sources:

  • Directly from you: When you create an account, purchase assets, or open a support ticket.

  • Automatically through the Services: Through the use of cookies and similar technologies as you navigate the store.

  • From our Service Providers: Including Shopify and payment processors.

  • From Third-Parties/Partners: Including Discord login integrations used to verify identity or sync server-side permissions.

3. How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services: To fulfill orders, process payments, and provide you with your digital downloads.

  • Customer Support: To be responsive to your inquiries via our Discord Ticket System or email and maintain our business relationship.

  • Security and Fraud Prevention: To authenticate your account and protect our intellectual property. This includes monitoring for unauthorized asset distribution (leaks) and membership in prohibited communities as outlined in our Terms of Service.

  • Marketing and Advertising: To send promotional communications (if opted-in) and show online advertisements based on your interests.

  • Legal Reasons: To comply with Hungarian and EU tax laws (VAT/Accounting) and respond to valid legal processes.

4. How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify and Service Providers: For payment processing, IT management, data analytics, and cloud storage.

  • Business Partners: For marketing purposes, subject to your right to opt-out.

  • Legal Authorities: When required to comply with applicable laws or respond to valid legal requests (subpoenas, search warrants).

  • Enforcement & Protection: We may share unique identifiers (such as Discord IDs, IP addresses, or hardware signatures) associated with confirmed asset leakers with other digital creators or platform administrators to prevent further intellectual property theft and defend our rights.

5. Relationship with Shopify & International Transfers

The Services are hosted by Shopify. Information you submit will be transmitted to and shared with Shopify and may be stored in countries other than where you reside (including the United States). When transferring data out of the EEA or UK, we rely on recognized mechanisms like the European Commission's Standard Contractual Clauses (SCCs) to ensure your data remains protected.

6. Children's Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 18. If a parent becomes aware of such data collection, please contact us for immediate deletion.

7. Security and Data Retention

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit.

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, as outlined below:

  • Account Data: We retain your account information for as long as your account remains active. This ensures you have continued access to your purchase history and digital downloads.

  • Transaction Records: To comply with Hungarian tax and accounting regulations, we are required to retain transaction details (including invoices and payment confirmations) for a period of up to 10 years.

  • Revoked Licenses & Blacklist Data: If an account is terminated due to a violation of our Terms of Service (e.g., leaking assets, part-swapping, or unauthorized distribution), we reserve the right to retain specific unique identifiers (such as your Discord ID, IP address, and transaction history) indefinitely. This is a legitimate business interest used to prevent future access, block new account creation by the same individual, and protect our intellectual property.

  • Support Communications: Logs from our Discord Ticket System and email inquiries are retained for up to 3 years to ensure quality of service and to provide evidence in the event of a dispute.

8. Your Rights and Choices (GDPR / EEA / UK)

Depending on where you live, you may have the following rights:

  • Right to Access / Know: Request a copy of the data we hold about you.

  • Right to Delete: Request that we delete your personal information (subject to the legal retention limits mentioned in Section 7).

  • Right to Correct: Request that we fix inaccurate data.

  • Right of Portability: Request a transfer of your data to another service.

  • Right to Opt-out of Targeted Advertising: You can exercise your right to opt-out of "sales" or "sharing" for advertising.

  • Withdrawal of Consent: Where we rely on consent, you may withdraw it at any time.

To exercise these rights, please contact us using the details below. We will not discriminate against you for exercising these rights.

9. Complaints

If you have complaints about our data processing, please contact us first. You also have the right to lodge a complaint with your local data protection authority. For Hungary, this is the National Authority for Data Protection and Freedom of Information (NAIH).

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal obligations. We will post the revised version and update the "Last Updated" date.

11. Contact Information & Support

Should you have any questions regarding this Privacy Policy, our data practices, or if you would like to exercise any of the rights available to you, please reach out to us via the following official channels:

  • Discord Ticket System (Primary): For the fastest response regarding your data, technical support, or account inquiries, please open a ticket in our official Discord server. Our support team is available to address technical defects within our products and handle privacy-related requests. Please note that we do not provide tutorials, installation guides for third-party software, or server configuration assistance.

  • Email: You can also contact us for formal inquiries, data protection requests, or legal matters at support@thinlinesanctuary.com.

  • Physical Address: For the purpose of applicable data protection laws, we are the data controller of your personal information. You may reach us by mail at: ThinLineSanctuary Rákosi út 48, A ép., TT.12. Sopron, 9400 Hungary